Computer support specialists help individuals or businesses that depend on information technology by giving advice, assistance and support. They work with both hardware and software problems and may work as a help desk person.
Salary
The average computer support specialists made between $33,680 and $55,990 in 2008.
Education
High School:
Computer Classes
Math Classes
After High School:
Most positions require a bachelor's degree in information science, computer science, or computer engineering
Some positions only require a 2 year degree in a computer related field
Work Environment
Computer support specialist generally work 40 hour weeks in well lighted offices of a support firm. They spend a fair amount of time traveling to clients' businesses; however, some can eliminate travel by working from a remote location.
Daily Tasks
Run diagnostic programs to determine what problems need to be dealt with
Write instruction manuals
Oversee computer systems
Respond to phone calls and emails from customers
Reward/Impact
Listen to customer's problems and help them find a solution
